Orders are typically processed within 1–3 business days. Please note that processing times may be longer during sales, holidays, or promotional periods.

Once your order ships, you will receive a shipping confirmation email containing your tracking information. You can use this information to follow your package's journey at any time.

While most orders arrive within the estimated delivery timeframe, delays may occasionally occur due to customs clearance, carrier delays, weather conditions, or other circumstances beyond our control.If your package appears significantly delayed, please contact our Customer Care team at cs@nununuworld.com and we will be happy to assist.

Any applicable duties, taxes, and import fees will be clearly displayed during checkout. Depending on your destination country, these charges may be collected at checkout or payable upon delivery.

If your order has not yet been processed, we'll do our best to accommodate your request.Please keep in mind that orders are often processed very quickly, and in some cases your order may already be packed or shipped before we have a chance to review your message.If we're unable to make the requested changes before shipment, our Customer Care team will be happy to help find the best solution once your order has been delivered.

Once your order ships, you will receive a shipping confirmation email with tracking information. You can use the tracking link to follow your order's progress.

Yes. Some orders may be fulfilled from different warehouses and may arrive separately. If your order is shipped in multiple packages, you will receive tracking information for each shipment.

Before contacting us, please check your shipping confirmation emails to see whether your order was split into multiple shipments. If you are still unable to locate an item, please contact cs@nununuworld.com and we'll be happy to assist.

Although rare, inventory discrepancies may occasionally occur. If an item becomes unavailable after your order is placed, our Customer Care team will contact you with available options, which may include a replacement item, store credit, or a refund.

We're sorry for the mistake. Please contact cs@nununuworld.com with your order number and photos of the item received, and we'll work to resolve the issue as quickly as possible.

We recommend checking with household members, neighbors, building management, or the shipping carrier before contacting us. If you're still unable to locate your package, please contact cs@nununuworld.com and we'll be happy to assist.

Items may be returned within 14 days of delivery. Returned items must be unworn, unwashed, undamaged, and returned with all original tags attached.

Returns can be initiated through our Returns Portal. Available return options and instructions will be displayed based on your order and location.

Full-price items and items discounted up to 40% off are eligible for a refund. Items discounted 50%–70% off are eligible for store credit.

Return options and any applicable fees are displayed in our Returns Portal based on your location and selected return method.

Once your return is received and approved, refunds are typically processed within 5 business days.

For exchange requests, please contact our Customer Care team at cs@nununuworld.com and we'll be happy to assist.

We're sorry to hear that. Please contact cs@nununuworld.com with your order number and photos of the item, and our team will review the issue as quickly as possible.

Our Size Guide is available on each product page and includes detailed measurements to help you find the best fit.

Fit preferences vary by style and personal preference. We recommend reviewing the product measurements and Size Guide before placing your order.

Some styles may be restocked, while others are part of limited collections and may not return. You can sign up for back-in-stock notifications directly on the product page when available.

Please follow the care instructions listed on the garment label to help maintain the quality and longevity of your items.

Promo codes may be subject to exclusions, expiration dates, or minimum purchase requirements. Please review the promotion terms before completing your purchase.

Promo codes cannot be applied once an order has been placed.

Only one promo code may be used per order unless otherwise stated.